Distribution

In these times of long-term primary energy price increases and the entrance of new market participants into the retail business, the right strategy and sales positioning is the key to future business success.

With this in mind, special attention must be given to process procedures and interfaces in order to increase cost efficiency and to maintain and improve distribution activities.

Particularly the interface between trade and distribution is becoming more significant due to a backdrop of more complex distribution products and shorter deadlines for close-to-market quote calculations. Smarter interaction between distribution activities and procurement is required to position trade so that newly offered distribution products can be presented as products of a more complex structure, and to ensure higher-level risk management. In doing so, stricter demands are made not only on the internal business processes, but also on the education level and the dedication of the employees, as well as on communications and the overall IT infrastructure.

Through a team of specialists who are working on national and international projects, KEMA offers the following services:

• consultation for strategic and organizational questions
• support to develop distribution and procurement strategies
• analysis of market development and structures, as well as forecasts of future market development
• organization consultation for both company organization structure and procedure organization for energy distribution and trade
• restructuring of processes in trade and settlement
• support to identify the automation potential of business processes
• consultation for system selection, implementation and conception (CRM)
• software selection and launch projects in the areas of trade and distribution
• conception and implementation of client portals.

KEMA has many national and international references. Three examples are:

• optimization of procedure organization, including IT system support for product development and settlement of power products that are close to trade (B2B)
• issuance of a product concept catalogue/support for the implementation of a client portal for the pilot study on power contract management
• preparation of a product concept catalogue for a distribution system (CRM).